1. Who we are
This policy explains how Shotscreens ("we", "us") handles personal data when you use the Shotscreens app, this website, the user panel and the reseller portal. Contact: support@shotscreens.com.
2. Your captures stay on your computer
Screenshots, videos and GIFs you make with Shotscreens are saved only in the folder you choose on your own PC
(by default Pictures\Shotscreens). The app does not upload, read or analyse them. We cannot see them.
3. Data we collect
| Data | Why |
|---|---|
| Username and email | To create and identify your account and to answer you. |
| Password | Stored only as a one-way hash (bcrypt) - nobody can read it, not even us. |
| PC ID and PC name | A code derived from your Windows installation (hashed) and the computer name, to keep your plan on one PC and let you move it once a week. |
| Sign-in token | A random token so the app stays signed in. Stored hashed on our server and encrypted with Windows on your PC. |
| IP address and sign-in times | Security, abuse prevention (rate limits) and support. |
| Plan and activation-code history | To know which plan you have, until when, and to let you reset your password with a code you used. |
| Two-step login secret (optional) | Only if you turn it on; stored encrypted. |
| Support tickets and contact messages | What you write to us, so we can help. |
We do not collect payment card details (codes are bought from resellers), and we do not sell or rent your data.
4. When the app talks to our server
The app connects to our server only to: sign in or register, check that your plan is active (also briefly before a capture or recording starts), activate a code, and reset your password. These requests contain your token and PC ID - never your captures.
5. Legal basis
We process data to provide the service you asked for (your account and plan), to keep it secure, and to meet legal duties. Where the law requires consent, we ask for it.
6. Sharing
- Resellers see only the codes they sold and the username that activated them.
- Hosting provider stores our server and database under contract.
- Authorities only when the law requires it.
7. How long we keep data
Account data is kept while your account exists. Security logs and rate-limit records are short-lived. You can ask us to delete your account at any time; we keep only what the law requires (for example records of activated codes).
8. Security
We use hashed passwords and tokens, encrypted secrets, HTTPS on the live site, PC-bound sessions, rate limiting and optional two-step login. No system is perfect, so please use a strong, unique password.
9. Your rights
You can ask to see, correct or delete your data, or object to how we use it. Under the Digital Personal Data Protection Act, 2023 (India) and similar laws you may also nominate someone to act for you and complain to the relevant authority. Write to support@shotscreens.com.
10. Children
Shotscreens is not meant for children under 18 without a parent's or guardian's consent.
11. Changes
We may update this policy. The date at the top shows the latest version; important changes will be announced on the website or in your account.