Try before you buy: every account gets a free trial with all features, so you can make sure Shotscreens works on your PC before paying.
1. Unused codes
An activation code that has not been activated can be refunded or exchanged by the reseller you bought it from, within 7 days of purchase. Contact that reseller with your payment details. If a reseller does not respond, contact us and we will help.
2. Activated codes
Once a code is activated on an account its days are added to that account, so it cannot be refunded or moved to another account. Exceptions:
- the app does not work on your PC and our support cannot fix it within 7 days of activation;
- you were charged twice for the same code;
- a code was activated on your account without your permission and you report it quickly.
3. How to ask
Raise a support ticket (category "Plan / Activation code") or email support@shotscreens.com with your username, the code and the reseller's name. We reply within 2 working days. Approved refunds are paid through the reseller or the original payment method within 7-10 working days.
4. Not refundable
- Codes bought from sellers not listed on our Resellers page.
- Accounts suspended for breaking the terms of service.
- Unused plan time after you stop using the app.